SCORM Compliant Package-SITXCCS002 Provide visitor information Session Plan aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

Core units CHCDIV001 Work with diverse people CHCVOL001 Be an effective volunteer HLTWHS001 Participate in workplace health and safety BSBCMM201 Communicate in the workplace Elective units CHCCOM005 Communicate and work in health or community services CHCLEG001 Work legally and ethically HLTAID003 Provide first aid If you require RPL Kits with comprehensive benchmarking

Units of competency SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms SIRXOSM004 Analyse performance of social media and online business tools SIRXOSM007 Manage risk to organisational reputation in an online setting SIRXOSM006 Develop and manage social media and online strategies SIRXOSM003 Use social media and online tools * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SISXEMR002 Coordinate emergency responses SISOFLD004 Provide first aid in remote locations HLTAID011 Provide First Aid * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-SITXCCS002 Provide visitor information Session Plan aggressive or abusive customers SIRXCEG009* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.