SCORM Compliant Package-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour Certificate I Core units CHCDIV001 Work with

Core units CHCDIV001 Work with diverse people HLTAID003 Provide first aid HLTINF001 Comply with infection prevention and control policies and procedures HLTWHS001 Participate in workplace health and safety Elective units CHCCOM005 Communicate and work in health or community services HLTAID005 Provide first aid in remote situations CHCLEG001 Work legally and ethically HLTAAP001 Recognise healthy body systems HLTAAP002 Confirm physical health status If you require RPL Kits with comprehensive benchmarking

Core units CPCCCM2006 Apply basic levelling procedures CPCCOM1012 Work effectively and sustainably in the construction industry CPCCOM1013 Plan and organise work CPCCOM1014 Conduct workplace communication CPCCOM1015 Carry out measurements and calculations CPCCOM2001 Read and interpret plans and specifications CPCCWF2001 Handle wall and floor tiling materials CPCCWF2002 Use wall and floor tiling tools and equipment CPCCWF3001 Prepare surfaces for tiling application CPCCWF3002 Install floor tiles CPCCWF3003 Install wall tiles CPCCWF3004 Repair wall and floor tiling CPCCWF3005 Install decorative tiling CPCCWF3006 Install mosaic tiling CPCCWF3007 Tile curved surfaces CPCCWF3009 Apply waterproofing for wall and floor tiling CPCCWHS2001 Apply WHS requirements

Units of competency AHCMOM304 Operate machinery and equipment AHCWHS301 Contribute to work health and safety processes AHCMOM302 Perform machinery maintenance TLILIC0003 Licence to operate a forklift truck * We can develop additional elective units that are not listed on request (Please contact us for further information)

policies and procedures in the construction industry CPCCSH2003A Apply and install sealant and sealant devices CPCCWHS1001 Prepare to work safely in the construction industry CPPSEC2022 Install electronic locks and locking systems MSFBA3015 Install louvre shutters If you require RPL Kits with comprehensive benchmarking

SCORM Compliant Package-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour Certificate I Core units CHCDIV001 Work with* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.