SCORM Compliant Package-FSKLRG008 Use simple strategies for work-related learning Graduate Certificate Core units SIRRSTR001 Undertake strategic

Core units SIRRSTR001 Undertake strategic planning in retail SIRXCHA002 Lead the change process SIRXMGT003 Provide leadership to others SIRRRTF003 Drive retail profitability Elective units BSBLDR513 Communicate with influence SIRXCEG007 Develop online customer service standards SIRXCEG008 Manage disrespectful

Core units FDFFS2001A Implement the food safety program and procedures FDFFS3001A Monitor the implementation of quality and food safety programs FDFOHS3001A Contribute to OHS processes FDFOP2061A Use numerical applications in the workplace FDFOP2064A Provide and apply workplace information MSMENV272 Participate in environmentally sustainable work practices Elective units BSBCUS301 Deliver and monitor a service to customers BSBMKG501 Identify and evaluate marketing opportunities AMPR322 Prepare and produce value-added products FBPFAV3001 Conduct chemical wash for fresh produce FDFOP3002A Set up a production or packaging line for operation FDFPPL3001A Participate in improvement processes FDFPPL3002A Report on workplace performance FDFPPL3004A Lead work teams and groups If you require RPL Kits with comprehensive benchmarking

aggressive or abusive customers SIRXECM002 Prepare digital content SIRXMKT002 Use social media to engage customers SIRXCHA001 Facilitate the change process If you require RPL Kits with comprehensive benchmarking

literacy and numeracy skills If you require RPL Kits with comprehensive benchmarking

SCORM Compliant Package-FSKLRG008 Use simple strategies for work-related learning Graduate Certificate Core units SIRRSTR001 Undertake strategic* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.