SCORM Compliant Package-ICTSAS420 Provide first-level remote help-desk support PUA Core units AURAEA002 Follow environmental

Core units AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURAFA103 Communicate effectively in an automotive workplace AURAFA104 Resolve routine problems in an automotive workplace AURASA102 Follow safe working practices in an automotive workplace AURETR103 Identify automotive electrical systems and components AURLTA101 Identify automotive mechanical systems and components AURTTK102 Use and maintain tools and equipment in an automotive workplace Elective units AUMAFA001 Apply for jobs and undertake job interviews AURAMA001 Work effectively with others in an automotive workplace AURETR115 Inspect

emotional and physical wellbeing HLTWHS001 Participate in workplace health and safety Elective units CHCCCS019 Recognise and respond to crisis situations CHCADV001 Facilitate the interests and rights of clients CHCCCS017 Provide loss and grief support CHCCCS020 Respond effectively to behaviours of concern If you require RPL Kits with comprehensive benchmarking

determine the cause and rectify excessive emission levels on diesel engine systems RIIDES305D Inspect

and procedures in the construction industry Elective units CPCCBL3015 Construct decorative brickwork CPCCBL3017 Carry out tuck pointing and repointing to masonry CPCCCO2013 Carry out concreting to simple forms CPCCCM2009 Carry out basic demolition CPCCBC4003 Select

SCORM Compliant Package-ICTSAS420 Provide first-level remote help-desk support PUA Core units AURAEA002 Follow environmental* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.