SCORM Compliant Package-SITTGDE018 Develop and maintain the general and regional knowledge required by guides RTO Policies and Procedures Core units SIRXCOM001 Communicate in

Core units SIRXCOM001 Communicate in the workplace to support team and customer outcomes SIRXIND001 Work effectively in a service environment SIRXWHS001 Work safely Elective units FSKDIG002 Use digital technology for routine and simple workplace tasks (c) SIRXIND004 Plan a career in the retail industry If you require RPL Kits with comprehensive benchmarking

Units of competency SIRXCEG002 Assist with customer difficulties BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints SIRXPDK001 Advise on products and services If you require RPL Kits with comprehensive benchmarking

procedures and flow chart diagrams for your RTO

service and maintain variable refrigerant flow air conditioning systems UEERA0056 Monitor and adjust refrigeration energy management systems If you require RPL Kits with comprehensive benchmarking

SCORM Compliant Package-SITTGDE018 Develop and maintain the general and regional knowledge required by guides RTO Policies and Procedures Core units SIRXCOM001 Communicate in* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.