Unit Knowledge Guide-ICTWEB521 Customise complex ICT content management systems 22477VIC aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Core units RIICOM201E Communicate in the workplace RIIENV201E Identify and assess environmental and heritage concerns RIIRIS201E Conduct local risk control RIIWHS201E Work safely and follow WHS policies and procedures Elective units RIICCM201E Carry out measurements and calculations RIIERR201E Conduct fire team operations RIISAM203E Use hand and power tools HLTAID011 Provide first aid RIIBEF201E Plan and organise work If you require RPL Kits with comprehensive benchmarking

Units of competency MSMPER202 Observe permit work MSMWHS200 Work safely MSMPER205 Enter confined space MSMPER200 Work in accordance with an issued permit * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AHCPLY302 Brood poultry AHCPLY306 Clean and disinfect poultry production sheds AHCLSK313 Monitor livestock production growing environments AHCPLY307 Implement and monitor biosecurity measures in poultry production AHCLSK310 Implement feeding plans for intensive production AHCPLY206 Catch and load poultry * We can develop additional elective units that are not listed on request (Please contact us for further information)

Unit Knowledge Guide-ICTWEB521 Customise complex ICT content management systems 22477VIC aggressive or abusive customers SIRXCEG009Our unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner